Week 1 — onboarding
Kickoff & access
~60 min of your timeA 45-minute kickoff with your dedicated engineer (the only required call, and it's with an engineer). You grant scoped repo access via the GitHub app, share a staging URL with two synthetic test accounts, and invite us to a Slack channel.
Journey mapping
~30 min async reviewWe crawl your product and propose the critical-journey map: the 20–60 flows that, if broken, actually hurt. You review it async in a doc and reorder or veto anything. This map is the contract for what gets tested.
AI generates the suite
0 minThe generation pipeline writes Playwright (and Appium, on Growth+) tests for every approved journey, plus API contract tests from your OpenAPI spec. Self-healing selectors from the start.
Engineer verification
0 minYour engineer reviews every generated test line by line, runs the full suite three times to kill flakiness, then opens one PR to your repo. You merge it — nothing enters your codebase without your review.
Suite goes live in CI
~15 minTests wire into your CI (GitHub Actions, GitLab CI, CircleCI — whatever you run) plus a nightly full-suite run on our isolated runners. Jira/Linear integration connects for auto-filing.
First 9am morning report
2 min, with coffeeYour first verified report lands in Slack at 9am: verdict first, detail after, bugs pre-filed. From here on, this is the rhythm.
After week 1 — the steady state
Every morning
Full suite runs overnight. Your engineer verifies every failure before 9am — confirmed bugs are filed with repro video and suspect commit; flaky noise never reaches you.
Every deploy
Smoke suite runs on each deploy with results in Slack within minutes. UI drift is self-healed automatically; intent changes are updated by your engineer the same day, included in the flat fee.
When things break
Confirmed bugs arrive pre-triaged in Jira or Linear before standup. Priority triage SLA on Scale plans.
Every quarter
Coverage review with your engineer: which journeys changed, which tests retired, where the gaps are. Monthly on Scale and above.